Troubleshooting Your ALVI Smart HVAC Filter
How do I pair my ALVI?
Please refer to this video, ALVI Pairing Walkthrough tutorial on how to pair your ALVI Smart HVAC Filter.
Error Message: “Device found, no readings sent”. Or solid blue light appearing on ALVI indicator pairing light. What should I do?
Possible reasons for error:
- Lost Wi-Fi connection during the pairing process.
- Weak Wi-Fi signal to furnace room/return area.
Before you begin troubleshooting:
- Reset your ALVI app by shutting the app down completely, and then re-open the app.
- Please ensure that you are not connected to the ALVI network prior to logging into the app.
- Unplug the ALVI unit and plug it back in after 10 seconds.
- Follow the pairing instructions outlined in the Installation Guide.
- If pairing is unsuccessful, please plug in your ALVI unit close to your Wi-Fi router/modem and follow the pairing instructions once more.
For installation/pairing support contact email@example.com.
How do I change my ALVI filter pad?
To change your ALVI filter pad, download the how to change my filter guide and follow the instructions.
Do I need to reset my ALVI when changing the filter pad?
You do not need to reset your ALVI unit when changing your filter pads. To change your filter pad, download the how to change my filter guide.
How do I reset my ALVI smart HVAC Filter?
To reset your ALVI smart purifier, hold down the reset button (black button) on top of the unit until the ALVI pairing LED turns from Red to Purple.
Note: Resetting the ALVI unit causes all saved data to be removed.
My ALVI is connected with a light bulb adaptor and it keeps losing power.
Please use the hanging cord connected to the light bulb adaptor to turn your light on and off, while ensuring the light switch remains in the on position. The light switch provides the light and ALVI with power, if it is turned off, it will turn off the light and the power to your ALVI Smart HVAC Filter.
I do not have an outlet near my filter location, how can I connect my ALVI unit?
ALVI can be connected to an extension cord or a light bulb adaptor. Ensure if you are connecting to a light bulb adaptor that you have a pull string for your adaptor, or the ALVI will turn off with the light.
I’m moving, can I take my ALVI with me?
You can take your ALVI unit with you to your new home, however ensure the filter size is the same from your old home to your new home. If your new home’s filter slot is a different size, you will need to purchase a new ALVI unit with the correct sizing.
I see a white light coming from my furnace, is this normal?
Yes, this is normal, the white light is emitting from ALVI’s sensor LED.
How do I dispose of my used ALVI filter media cartridge?
ALVI filter pads should be disposed of in the garbage. Have a garbage bag with you when you are changing the filter to avoid spreading any dust from the soiled filter in your home.
I’m unable to login into my ALVI app to pair my device, what should I do?
If you have not set up your ALVI device, please ensure that you are not connected to the ALVI Wi-Fi network prior to logging into the ALVI app.
My ALVI life is dropping fast and I just installed the unit recently, is this normal?
This can be due to ambient light (artificial or sunlight) being picked up by your ALVI Smart HVAC Filter. When your ALVI is first installed, the first 10 readings (taken every 5 minutes) determine your ALVI’s filter life. If there is ambient light, your baseline will be higher than normal. The easy way to fix this is to reset your ALVI filter life on the app.
How to reset the ALVI filter life on the app:
First ensure your ALVI unit is in the furnace or return grill, and there is no light shining towards the ALVI unit. Open your ALVI app, click on your filter, click on the white graph on the bottom, this will take you to your ALVI’s page. From here, scroll down until you see the “Reset Filter Life” and click on it. This will take you to another page where it will ask you if you are “Changing your ALVI Filter media?” Although you are not changing your filter media, this will reset your ALVI baseline, click yes.
Note: If your filter looks soiled, it may actually be dirty, you can contact us at firstname.lastname@example.org to confirm.
I cannot find my issue here, what should I do?
If you the issue you are dealing with is not here, send an email to email@example.com with your issue, and the customer service team will provide you with additional support.